Frequently asked questions

Start at the location page (Port Elgin, Kincardine, Southampton, Walkerton, or Hanover) and click "Book" — that will open the booking page for that clinic. You can also phone the clinic directly during opening hours, and our front desk will find a time that works for you.

Walk-ins are welcome whenever we have an opening, but we can't guarantee availability — especially on weekends and around holidays. Booking ahead is the surest way to get the service, stylist, and time you want. Clinical Foot Care is booked by phone or text, not online — please call or text our clinical team at 226-840-0665 in advance so our team can prepare your assessment.

We ask for at least 24 hours' notice if you need to cancel or reschedule. This lets us offer the spot to another client. Late cancellations and no-shows may be charged up to 50% of the service price. If you're feeling unwell, please call — we'd much rather reschedule than have you come in sick.

Please call the clinic as soon as you can so we can let your stylist know. If you arrive more than 15 minutes late, we may need to shorten your service or reschedule to avoid making the next client wait. We'll always do our best to fit you in.

A regular manicure takes about 45–60 minutes, an Essential pedicure about 45 minutes, and a Luxury or Signature pedicure 60–75 minutes. Gel adds 15–20 minutes, lash extensions are 90–120 minutes for a full set, and Clinical Foot Care appointments are typically 45–60 minutes including assessment. Times vary by stylist and condition of your nails or skin.

Essential is our classic spa pedicure — soak, shape, cuticle care, light exfoliation, massage, and polish. Luxury adds a longer soak, a richer scrub or mask, and an extended foot-and-calf massage. Signature is our top tier: hot stone, aromatherapy, a paraffin or mask treatment, and the longest massage. All three are available with regular or gel polish, and any of them can be paired with Clinical Foot Care if you'd like therapeutic care as well.

Yes — through our sister service, Grey Bruce Mobile Foot Care, our trained foot care team can visit you at home under nursing oversight anywhere in Grey and Bruce Counties. This is ideal for clients with reduced mobility, recent surgery, or who would rather receive foot care in their own space. In-clinic nail and spa services are not offered at home.

Most of the polishes, lotions, and skincare we stock are cruelty-free, and many of our pedicure and manicure lines are fully vegan. If you have a specific brand requirement (vegan, fragrance-free, 10-free polish, etc.) let us know when you book and we'll match you with a stylist using the products you prefer.

Tipping is appreciated but never expected. If you'd like to tip, cash and card are both welcome at every location — the card terminal will prompt you at checkout. 100% of tips go to the stylist or nurse who served you.

Pricing is consistent across our five Clinical Wellness & Beauty locations for the same service tier, but a few specialty services (lash extensions, advanced facials) are only offered at certain locations. The price you see on our services menu is the starting price; the final cost can vary slightly depending on length, condition, and any add-ons. We'll always confirm pricing at booking.

Gift cards are available in any dollar amount. You can buy one online in a couple of minutes and have it emailed to whoever you choose, or pick one up in person at any of our five locations. We can also mail a physical card if you're buying for someone in another city — just call the front desk and we'll arrange it. Gift cards never expire and can be used for any service or retail product at any of our locations.

Yes — we host bridal parties, birthdays, and small-group spa afternoons regularly. For groups of four or more we recommend booking at least two weeks in advance so we can schedule the right stylists. Group discounts and packages vary by location and party size; call the clinic you'd like to visit and we'll put together a quote.

A regular pedicure is a cosmetic spa service — soak, shape, polish, massage. Clinical Foot Care is routine clinical foot and nail care delivered under nursing oversight. A nurse assesses the client, establishes or approves the care plan and provides clinical oversight; a trained Clinical Foot Care Assistant provides eligible routine care according to that plan. Our clinical foot-care service uses a dry method — feet are not soaked — and single-use items are discarded after each client. Care can include thickened or difficult-to-manage nails, calluses, corns, mild ingrown nail care, and routine support for eligible clients living with diabetes — things a regular pedicure isn't designed to address. You can still book a pedicure alongside your foot care if you'd like polish.

A nurse assesses the client, establishes or approves the care plan and provides clinical oversight — our nurse is regulated by the College of Nurses of Ontario. A trained Clinical Foot Care Assistant provides eligible routine care according to that plan. We are not a medical, podiatry, or chiropody clinic, and we refer out to a physician or chiropodist when something is beyond the care plan.

Our team can care for mild ingrown nails — gently relieving pressure, trimming, and showing you how to prevent recurrence — without surgery. For severe, infected, or recurring ingrown nails we'll refer you to a chiropodist or your family doctor for surgical treatment. If you're not sure how bad it is, book a nurse-overseen assessment and we'll let you know honestly.

We provide routine support for eligible clients living with diabetes according to an individualized care plan, under nursing oversight. Our clinical foot-care service uses a dry method — feet are not soaked — with single-use items, and care begins with an assessment. Some concerns may require care from another healthcare provider. If you've had a recent ulcer, active infection, or significant neuropathy, please mention it at booking so we can prepare the right care plan or refer where appropriate.

We follow established cleaning, disinfection, instrument-reprocessing and infection-prevention procedures. Single-use items are discarded after each client, and reusable instruments are processed according to the applicable procedure. Pedicure basins are cleaned and disinfected after each appointment. Foot care appointments use a dry method with single-use disposable pads and files — no shared water. Workstations are wiped down between every client.

Single-use items — nail files, buffers, pumice, orange sticks, toe separators, and foot-care files — are never reused. They're given to you to take home or discarded after your appointment. Reusable metal instruments (cuticle nippers, scissors, foot-care instruments) are cleaned, disinfected, and reprocessed according to the applicable procedure between every client.

Tell us at booking and again when you arrive — we'll review the products we plan to use, swap to a hypoallergenic or fragrance-free option, or patch-test if you've reacted to gel, acrylic, lash adhesive, or waxes in the past. If you notice itching, swelling, or redness during or after a service, contact the clinic right away and seek medical advice if symptoms are severe.

Most of our services are safe during pregnancy and nursing — manicures, regular and gel pedicures, lash extensions, and brow services are all fine. We'll skip heated paraffin on the abdomen and recommend avoiding certain essential oils in the first trimester. Some advanced facial treatments (certain peels) aren't recommended while pregnant. Let us know at booking and we'll tailor the service.