Frequently asked questions

For beauty appointments, choose your location on our locations page and use its Book Beauty Services link. For clinical foot care, call or text 226-840-0665 and our team will confirm the arrangements with you. A request does not confirm an appointment; our team will confirm the arrangements with you.

Beauty walk-ins are welcome subject to availability — we can't guarantee a spot, especially on weekends and around holidays, so booking ahead is the surest way to get the service and time you want. Clinical foot care is by confirmed appointment only; there is no clinical walk-in route. Call or text 226-840-0665 to arrange a clinical appointment.

We do not charge a cancellation fee. We just ask for reasonable notice — ideally at least 24 hours — so we can offer the time to another client. A late cancellation means cancelling with less than 24 hours' notice, and a no-show means not attending a booked appointment without cancelling. We apply a three-strike policy: after a third no-show we may, at our discretion, either ask for a deposit of 50% of the booked service before your next appointment (applied to that service) or decline future bookings, and we will tell you which applies. Genuine medical emergencies are considered case by case. Clinical care review and continuity are handled separately from beauty scheduling — missing a beauty appointment does not automatically discharge you from clinical care.

Please let us know as soon as you can. If you arrive late we will do our best to accommodate you, but your service may need to be shortened or rescheduled at our discretion so other clients are not affected; if you arrive so late that the service can no longer reasonably be performed, it may be treated as a no-show. For clinical foot care we will not cut a needed assessment short just to fit a slot — if there is not enough time to provide care safely, we will reschedule.

Yes — our mobile foot-care program, Grey Bruce Mobile Foot Care, can bring clinical foot and nail care to your home, subject to coverage and availability in your area. Mobile services are provided and billed by the company operating the clinic that dispatches your care team. This is helpful for clients with reduced mobility or who prefer to receive care at home. In-clinic beauty services are not offered at home. Call or text 226-840-0665 to check coverage and arrange a visit.

These are estimates and depend on your nails, skin, and the service you choose. As a rough guide, a manicure runs about 45–60 minutes and a spa pedicure about 45–75 minutes depending on the tier; gel adds roughly 15–20 minutes, and a full set of lash extensions is longer again — often 90–120 minutes. We'll give you a clearer estimate when you book, and times can vary from one appointment to the next.

All three are spa pedicures. Essential is our classic pedicure — soak, shape, cuticle care, light exfoliation, massage, and polish (from $45, or $62 with gel). Luxury adds a longer soak, a richer scrub or mask, and an extended foot-and-calf massage (from $60, or $78 with gel). Signature is our top tier, with the longest, most indulgent treatment and massage (from $70, or $88 with gel). These are starting prices and can vary by location and add-ons. Clinical foot and nail care is a separate service — if you would like both a pedicure and clinical foot care, ask us about suitability and scheduling first.

Many of the polishes, lotions, and skincare we use are cruelty-free, and several of our lines are vegan. If you need a specific product — vegan, fragrance-free, or a particular polish — let us know when you book and we'll do our best to match it. If you have sensitive skin, please tell us in advance. Note that "hypoallergenic" means a product is formulated to reduce the chance of a reaction, not that a reaction is impossible.

Tell us about any allergies or past reactions when you book and again when you arrive so we can take them into account. For some aesthetic services, such as lash application, a patch test may be recommended or required. If you notice itching, swelling, redness, or another reaction during or after a service, stop and contact the location right away; if symptoms are severe or you have difficulty breathing, seek urgent medical care or call 911.

Suitability depends on the specific service and products, so rather than give blanket assurances we prefer to talk it through with you. Many beauty services can be adjusted — for example fragrance or product choices. Please let us know your circumstances when you book so we can discuss what is appropriate, and check with your midwife, doctor, or other appropriate clinician about anything you are unsure of.

A pedicure is a cosmetic spa service — soak, shape, polish, and massage. Clinical foot and nail care is individualized foot and nail care. Our Nurses and trained Clinical Foot Care Assistants work together to provide individualized foot and nail care. Nursing assessment, care planning and hands-on care are coordinated around your needs, with each team member providing care appropriate to their role. Our clinical foot-care service uses a dry method — feet are not soaked — and single-use items are discarded after each client. Care may include foot-health assessment, routine nail care, care for thickened or difficult-to-manage nails, eligible callus and corn care, and routine support for eligible clients living with diabetes. Services depend on individual needs and the care plan, and some concerns may require care from another healthcare provider. You can still book a pedicure separately if you would like polish.

Our Nurses and trained Clinical Foot Care Assistants work together to provide individualized foot and nail care. Nursing assessment, care planning and hands-on care are coordinated around your needs, with each team member providing care appropriate to their role. Depending on your needs, a visit may involve care from a Nurse, a trained Clinical Foot Care Assistant, or both, in accordance with your care plan. We explain the care proposed for you and any recommended next steps. We are not a podiatry or chiropody clinic; when something is beyond our scope, we direct you to an appropriate healthcare provider.

Ingrown nails vary a lot, so the right first step is an assessment. The appropriate provider on our team can look at the nail and surrounding skin, provide eligible routine care, explain what we can and cannot do, and recommend next steps or referral where appropriate. We do not diagnose or perform surgical treatment, and not every recurring or sore nail needs surgery. If a concern needs a diagnosis, prescription, or a procedure beyond our scope, we will direct you to an authorized healthcare provider such as a chiropodist or your family doctor.

We provide routine support for eligible clients living with diabetes as part of an individualized care plan, coordinated by our team. Suitability and the specifics are decided with you based on your needs — it is not automatic, and we cannot guarantee outcomes or safety in the abstract. We do not diagnose from a photo. Please tell us about diabetes, circulation problems, neuropathy, a recent ulcer or infection, or blood-thinning medication when you get in touch, so we can plan appropriately or refer where needed. Call or text 226-840-0665.

We follow established cleaning, disinfection, instrument-reprocessing, and infection-prevention procedures. Single-use items are discarded after each client — they are not reused or shared between clients; some single-use beauty items, such as nail files, may be given to you to take home, while clinical single-use items are discarded. Reusable instruments are cleaned and processed according to the applicable procedure between clients. Our clinical foot-care service uses a dry method, so there is no shared foot-bath water, and workstations are cleaned between clients.

Beauty prices come from the same published menu and are broadly consistent, but some services are only offered at certain locations and a few prices can differ by location. The prices shown are starting prices; the final cost can depend on length, condition, and any add-ons, and we will confirm at booking. Clinical foot and nail care has its own routine fee, with any additional agreed services quoted separately — there is no surcharge added to routine care. Services are provided and billed by the local operating company for the location you attend.

Tipping for beauty services is welcome but never expected — cash or card at checkout, and it goes to the person who served you. Clinical foot and nail care is charged as a professional fee, which is separate from beauty tipping; please do not feel any obligation to tip for clinical care.

Gift cards carry stored value and are treated like cash. No name is attached, and a card is not replaced if lost or stolen. They do not expire and cannot be redeemed for cash, and there are no purchase or inactivity fees — you can check your balance with us on request. Gift cards can be used toward services and retail products at any of our locations unless stated otherwise when purchased. Ask at any location about buying one.

Yes for beauty — we are happy to arrange small-group and party bookings for beauty services; call the location you would like to visit and we will put together the details. Group and party arrangements are separate from clinical care: shared home visits and facility bookings for foot care are quoted case by case, and there is no automatic party discount on clinical services. Booking further ahead helps us schedule the right team.

Sometimes our team may ask whether you are comfortable sending a foot or nail photo to our business phone number to help us understand your enquiry and prepare for your visit. It is optional, and a photo does not replace an assessment or confirm a diagnosis. Please speak with our team first for sending instructions — and please do not post photos publicly, and do not send your health-card number or full medical history in a first enquiry.

Your information is handled by the relevant operating company for the clinic you attend or that arranges your home visit, as needed to provide and follow up on your care; see our Privacy Policy for details. If you move or prefer another clinic, we can help arrange a switch at your request. For a planned transfer between our clinic companies, our usual process is to obtain your signed authorization to securely share relevant records with the receiving clinic. A change of address does not automatically transfer your care or give another clinic access to your records.

For nails, if an issue results from a genuine application problem, we offer a one-time free fix within 3 days of your original service (this does not cover normal wear, aftercare damage, or a change of mind). Lash concerns are handled through our lash fix and redo policy. We do not refund completed services, but we will make it right through these fix and redo pathways. Please contact the location where you were served as soon as you notice a problem.

This is separate from our beauty fix and redo periods. Contact our clinical team at 226-840-0665. We will arrange appropriate review and explain the next step. Our messaging channels are not monitored continuously and are not emergency services. If you need urgent medical attention, seek it promptly; for an emergency, call 911.