Frequently asked questions

Start at the location page (Port Elgin, Kincardine, Southampton, Walkerton, or Hanover) and click "Book" — that will open the booking page for that clinic. You can also phone the clinic directly during opening hours, and our front desk will find a time that works for you.

Walk-ins are welcome whenever we have an opening, but we can't guarantee availability — especially on weekends and around holidays. Booking ahead is the surest way to get the service, stylist, and time you want. For Clinical Foot Care appointments, please book in advance so our team can prepare your assessment.

We ask for at least 24 hours' notice if you need to cancel or reschedule. This lets us offer the spot to another client. Late cancellations and no-shows may be charged up to 50% of the service price. If you're feeling unwell, please call — we'd much rather reschedule than have you come in sick.

Please call the clinic as soon as you can so we can let your stylist know. If you arrive more than 15 minutes late, we may need to shorten your service or reschedule to avoid making the next client wait. We'll always do our best to fit you in.

A regular manicure takes about 45–60 minutes, an Essential pedicure about 45 minutes, and a Luxury or Signature pedicure 60–75 minutes. Gel adds 15–20 minutes, lash extensions are 90–120 minutes for a full set, and Clinical Foot Care appointments are typically 45–60 minutes including assessment. Times vary by stylist and condition of your nails or skin.

Essential is our classic spa pedicure — soak, shape, cuticle care, light exfoliation, massage, and polish. Luxury adds a longer soak, a richer scrub or mask, and an extended foot-and-calf massage. Signature is our top tier: hot stone, aromatherapy, a paraffin or mask treatment, and the longest massage. All three are available with regular or gel polish, and any of them can be paired with Clinical Foot Care if you'd like therapeutic care as well.

Yes — through our sister service, Grey Bruce Mobile Foot Care, our trained foot care team can visit you at home under nursing oversight anywhere in Grey and Bruce Counties. This is ideal for clients with reduced mobility, recent surgery, or who would rather receive foot care in their own space. In-clinic nail and spa services are not offered at home.

Most of the polishes, lotions, and skincare we stock are cruelty-free, and many of our pedicure and manicure lines are fully vegan. If you have a specific brand requirement (vegan, fragrance-free, 10-free polish, etc.) let us know when you book and we'll match you with a stylist using the products you prefer.

Tipping is appreciated but never expected. If you'd like to tip, cash and card are both welcome at every location — the card terminal will prompt you at checkout. 100% of tips go to the stylist or nurse who served you.

Pricing is consistent across our five Clinical Wellness & Beauty locations for the same service tier, but a few specialty services (lash extensions, advanced facials) are only offered at certain locations. The price you see on our services menu is the starting price; the final cost can vary slightly depending on length, condition, and any add-ons. We'll always confirm pricing at booking.

Gift cards are available in any dollar amount. You can buy one online in a couple of minutes and have it emailed to whoever you choose, or pick one up in person at any of our five locations. We can also mail a physical card if you're buying for someone in another city — just call the front desk and we'll arrange it. Gift cards never expire and can be used for any service or retail product at any of our locations.

Yes — we host bridal parties, birthdays, and small-group spa afternoons regularly. For groups of four or more we recommend booking at least two weeks in advance so we can schedule the right stylists. Group discounts and packages vary by location and party size; call the clinic you'd like to visit and we'll put together a quote.

A regular pedicure is a cosmetic spa service — soak, shape, polish, massage. Clinical Foot Care is therapeutic care delivered by our trained foot care team under nursing oversight, using a dry method (no soak), single-use sanitized tools, and medical-grade sterilization. Our team can safely care for thick or fungal nails, calluses, corns, mild ingrown nails, and routine diabetic foot care — things a regular pedicure isn't designed to do safely. You can still book a pedicure alongside your foot care if you'd like polish.

Our Clinical Foot Care team — trained foot care providers working under the oversight of a nurse regulated by the College of Nurses of Ontario. We are not a medical, podiatry, or chiropody clinic. The team assesses and cares for feet within nursing-supervised scope, and refers out to a physician or chiropodist when something is beyond that scope.

Our team can care for mild ingrown nails — gently relieving pressure, trimming, and showing you how to prevent recurrence — without surgery. For severe, infected, or recurring ingrown nails we'll refer you to a chiropodist or your family doctor for surgical treatment. If you're not sure how bad it is, book a nurse-overseen assessment and we'll let you know honestly.

Yes — routine diabetic foot care is one of the core services our Clinical Foot Care team provides under nursing oversight, and it's exactly the kind of preventive care diabetes guidelines recommend. The dry method, single-use sterile tools, and clinical assessment make it safer than a standard pedicure for diabetic feet. If you've had a recent ulcer, active infection, or significant neuropathy, please mention it at booking so we can prepare the right care plan or refer where appropriate.

Every metal implement is cleaned, ultrasonically washed, and then sterilized in a Class B medical-grade autoclave between every client. Pedicure basins are disinfected after each appointment with a medical-grade disinfectant. Foot care appointments use a dry method with single-use disposable pads and files — no shared water. Workstations are wiped down between every client.

Single-use items — nail files, buffers, pumice, orange sticks, toe separators, and foot-care files — are never reused. They're given to you to take home or discarded after your appointment. Metal implements (cuticle nippers, scissors, foot-care instruments) are reused only after full autoclave sterilization between every client, as regulated for medical-grade reuse.

Tell us at booking and again when you arrive — we'll review the products we plan to use, swap to a hypoallergenic or fragrance-free option, or patch-test if you've reacted to gel, acrylic, lash adhesive, or waxes in the past. If you notice itching, swelling, or redness during or after a service, contact the clinic right away and seek medical advice if symptoms are severe.

Most of our services are safe during pregnancy and nursing — manicures, regular and gel pedicures, lash extensions, and brow services are all fine. We'll skip heated paraffin on the abdomen and recommend avoiding certain essential oils in the first trimester. Some advanced facial treatments (certain peels) aren't recommended while pregnant. Let us know at booking and we'll tailor the service.